When a client's Amazon account goes down, your warehouse goes quiet.
We watch your clients' Amazon accounts every day and fix problems on the first listing, before the orders stop. If an account does go down, we get it back, repair it and grow it. You keep the client. They keep shipping.
Why it matters to a 3PL
An Amazon suspension lands in your warehouse
Your client's account sits on someone else's platform, but the knock-on effects end up on your racking.
Orders stop
Suspend an account or switch off its offers, and the orders you pick and pack stop arriving overnight.
Stock sits still
Pallets stay put with nowhere to go, and a client with no sales finds every invoice harder to pay.
Fulfilment gets blamed
Late dispatch, cancellations and missing tracking all count against the seller. It is easy to point at the warehouse.
Clients leave
A seller who can't trade on Amazon often scales back, moves on or stops altogether.
Early warning, fix built in
Catch it on the first SKU, not the fifth.
Amazon rarely switches off a whole account in one go. It works through a catalogue. One listing is suppressed, then another, then another. Each one is a few pallets in your racking that stop moving, and most brands only notice when the sales report looks wrong.
Example: one brand, 8 listings
Day1 of 10
Nobody watching
0 down0Listings down
0Pallets not moving
Constellation Commerce watching
All live0Listings down
0Pallets not moving
Example with a made-up brand and figures.
Every listing, every day
We check every listing on every account you send us for suppressions, suspensions, blocks and new Account Health flags.
The fix is built in
When something trips, we don't send an alert and walk away. We find the cause and start the fix within 24 hours.
Fixed across the range
Amazon often works through a catalogue for one reason. We fix that reason on every listing it touches, before Amazon gets there.
You see it too
Every flag and every fix shows in your partner area, so your team knows which pallets will start moving again.
Your command centre
Every client account, one question away.
Ask about any client's Amazon account in plain English and get a straight answer: which accounts are slipping, why orders have stopped, and what your team can fix today.
- Account health for every client in one place
- Every listing checked every day, with the fix built in
- Late shipments, cancellations and tracking: the numbers your warehouse moves
Example conversation with made-up accounts and figures.
How it works
From first warning to selling more
You're often a user on your clients' Seller Central accounts. With your client's OK, we're added alongside you and keep watch from then on.
You introduce us
One email or call. We look at the account and tell you plainly what we see.
We keep watch
Every listing, every day. Trouble is caught on the first SKU, not when the orders have already stopped.
We fix it
The fix is built in. If an account is already down: reinstatement, then our 60-day Account Health Management programme, then growth.
You follow it
Your private partner area shows every account you've sent us, where each one stands and what we need from your team.
Your client stays your client. We don't do fulfilment, so we never compete with you. We only contact your clients with your say-so, and we can bill you or the client, whichever suits.
Recent work
What clients say
Spincare
Pan-EU FBA, safety data sheets and dangerous goods classification. Left unresolved, the fee difference on one product line could have cost around €70,000 a year.
“Definitely a five-figure saving.” Anthony Taylor, Spincare
Lupostore.co.uk
Structured account management for a UK marketplace seller.
“Constellation brought structure to the practical side of Amazon account management: what to fix, what to monitor, and how to turn marketplace problems into a clear action plan.” Julius Oliveti, Lupostore.co.uk
Liquids, supplements and dangerous goods
Our speciality: the categories where Amazon asks for more documents, approvals and checks.
Free account check
Tell us what's happening
Send us an account that's in trouble, or one you want watched. We'll look at it and come back to you by email with what we see and what we'd do first.
Or email [email protected]