Something wrong with your Amazon account?
Suspended, deactivated, listings removed or stuck on At Risk. We find the root cause, write the Plan of Action, gather the evidence Amazon wants and handle the back and forth until you are selling again.
Suspended right now? Email [email protected] with URGENT in the subject.
Step 1 · Rescue
Get selling again.
- Suspension and deactivation appeals
- Priority 24-hour appeals
- Re-appeals after a rejected appeal
- Listing (ASIN) reinstatement
- At Risk recovery
- Policy warning responses
- IP complaints: trademark, copyright, patent
- Authenticity complaints and invoice checks
- Safety, condition and restricted product complaints
- Linked accounts, verification and locked accounts
- Funds on hold
- Delivery metrics and Order Defect Rate
- Review manipulation cases
- Etsy and eBay appeals
Step 2 · Repair
Get healthy. Stay healthy.
Getting reinstated is only half the job. Our 60-day Account Health Management programme works through every metric until the account is back to Healthy. After that we watch it every day, and when something trips, the fix is built in.
Free health check
A written check of your account: what is wrong, what we would fix first, and what it would take. No password needed.
The fix
We write the Plan of Action, gather the evidence Amazon wants and handle the back and forth until you are selling again.
The 60-day programme
Our Account Health Management programme works through every metric until the account is back to Healthy.
Protection
We watch the account every day, and when something trips, the fix is built in.
Client perspectives
Partners, not vendors.
“Definitely a five-figure saving.”
Spincare's best-selling record cleaning machine was flagged by Amazon as dangerous goods, although it wasn't. It lost Pan-EU FBA, then came off sale altogether. Anthony had tried to fix it himself, but didn't want to risk sending Amazon the wrong documents. We assessed the product, wrote a new safety data sheet and helped him with the cases through Seller Support. Amazon reclassified it as non-dangerous goods, and it went back on sale across Europe. Getting it back on Pan-EU was worth around €70,000 a year to Spincare.
Anthony TaylorSpincare
“Constellation brought structure to the practical side of Amazon account management: what to fix, what to monitor, and how to turn marketplace problems into a clear action plan.”
Structured account management for a UK marketplace seller.
Julius OlivetiLupostore.co.uk
Shared with permission. Individual results vary.
Free Account Health check
Get your free Account Health check
Written checkNo obligationNo password needed
Tell us a little about your account. We will send you a written check with what is wrong, what we would fix first, and what it would take.
Or email [email protected]
Account healthy and ready to grow? Get a free growth review.